💻 IT Helpdesk with Chatbot & Ticketing System

Solo Project by Arun Sudhakar
A complete full-stack web application that combines Flask, MongoDB, and JavaScript to deliver an IT Helpdesk platform with chatbot assistance, ticket management, and real-time analytics.

---

🚀 Features

Feature	Description
💬 Chatbot Support	Rule-based JavaScript chatbot with 200+ queries, personality-driven responses, and offensive language detection.
📩 Ticket Submission	Secure ticket creation with priority levels, departments, detailed descriptions, and file uploads.
👤 User Portal	Registration, login, ticket history, and chatbot access.
🛠 Admin Dashboard	View, resolve, delete tickets; monitor trends via real-time Chart.js analytics.
📊 Analytics	Department-wise and priority-based ticket trends with dynamic visualizations.
📞 Contact Page	Simple way for users to reach support outside the ticketing/chatbot system.

---

🛠 Technologies Used

• Backend: Flask (Python) + Jinja2
• Database: MongoDB (NoSQL)
• Frontend: HTML, CSS (Bootstrap), JavaScript
• Analytics: Chart.js for real-time visualizations

---

📌 Highlights

• End-to-end solo project designed & developed by Arun Sudhakar
• Real-time analytics integration for actionable insights
• Focus on UI/UX for both user and admin interfaces
• Designed to simulate real-world IT service desk workflows

---

📷 Screenshots (Optional)

---

📂 Project Structure

├── app.py               # Flask application entry point
├── templates/           # HTML templates (Jinja2)
├── static/              # CSS, JavaScript, and images
├── chatbot_responses.js # Chatbot rules and replies
├── requirements.txt     # Python dependencies
└── README.md            # Project documentation